What needs to be done if I want delivery on a specific date and time?

For same-day delivery in major cities, orders can be placed till 3:00 pm Pakistan time, seven days a week. Orders placed after 11:00 am will be delivered the next day. Before placing an order, read the additional information under each product. If you want delivery at a specific time, an extra delivery charge applies — contact support@pkgiftshop.com or WhatsApp +92 336 0033886. For special occasions, book at least one to two days in advance.

Can we trust PK GiftShop?

PK GiftShop has been providing gift delivery service for 8 years and guarantees quality, service, and on-time delivery, with a track record as a top-reviewed gift service company in Pakistan.

What is the quality of pkgiftshop.com?

PK GiftShop guarantees quality on every order, with the best available item delivered each time and customer taste, choice, and feedback taken into account.

Can you deliver in villages?

Yes, delivery to villages is available. To place this type of order, contact customer support at support@pkgiftshop.com or +92 336 0033886.

What is your location in Pakistan?

PK GiftShop's delivery network covers all major cities of Pakistan.

Is midnight (12 o'clock) delivery possible?

Midnight delivery is available in major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan. Call or email to check availability in other cities.

What is your refund/exchange policy?

A 100% cash refund is issued if the customer cancels the order at least 24 hours in advance and it hasn't been prepared yet. Refunds are processed within 15 working days of cancellation.

What is your order cancellation policy?

Customers must inform PK GiftShop at least 12 hours before cancelling. If a customized item has not yet been prepared, the order can be cancelled per the customer's request, with the amount refunded within 15 working days.

Is my credit card number / bank account information secure?

Credit card details are accepted via SSL protocol. All transactions are secured with SSL encryption, so information is encrypted before it is transmitted.

What are your customer support hours?

Customer care is available 24/7. Customers can reach out at any time.

How do I create an account?

You can create your own account by visiting pkgiftshop.com/register.

Do you have any loyalty programs?

Yes, PK GiftShop offers a loyalty program. With every order, customers earn cashback in the form of reward points, which can be redeemed as a discount on future purchases.

Why does PayPal charge me extra?

Since PayPal is not available in Pakistan, extra fees can apply, including PayPal fees, currency exchange fees, and bank transfer fees on both ends. To avoid these extra charges, pay via credit card, or use a remittance bank transfer service such as Western Union, Remitly, TapTap Send, or Wise.

What are the accepted payment methods?

PK GiftShop accepts credit and debit cards, PayPal, direct bank transfers, and Easypaisa and JazzCash. International remittances are also accepted through Western Union (cash pickup or bank transfer), Remitly, Wise, TapTap Send, and MoneyGram.

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